Privacy Policy

Overview

This Privacy Policy describes how Tensorhub Technologies Private Limited (referred to as "Tensorhub," "we," "our," or "us") collects, uses, and shares your personal information. This Privacy Policy applies to information that we collect when you visit our website https://thub.tech ("THub Platform"), interact with the features of our Site, communicate with us through email, advertising, or social media campaigns, or when you use our products and services ("Services").

By accessing or using our Site or Services, you agree to this Privacy Policy.

Tensorhub Technologies Private Limited is incorporated in Chennai, India (Registrar of Companies, Tamil Nadu), and we serve customers globally through our partners.

Our Services allow customers to build Agentic AI applications using third-party tools such as Large Language Models (LLMs), Vector Databases, Embedding Models, Model Context Protocol (MCP), and Agent-to-Agent (A2A) communication protocols. In certain cases, customers provide their own API keys for connecting to these services. We act as a service provider and processor in handling such data, while customers remain in control of their own data use policies.

Personal Information We Collect

We may collect the following categories of personal information:

Identifiers: Name, email address, account credentials, IP address, device identifiers.

Contact Information: Email, phone number, business address.

Commercial Information: Records of services purchased, usage history, or considered services.

Financial Information: Payment information when you transact with us (collected via secure payment processors).

Technical Information: Device data, browser type, operating system, crash logs, and cookies.

Geolocation: Derived from IP addresses for security and service optimization.

Usage Data: Interactions with our website, platform, APIs, and connected third-party services.

How We Collect Personal Information

Directly from you: When you register, subscribe, or interact with our platform.

Automatically: Through cookies, log files, or tracking technologies.

Third-Party Services: If you connect external tools (e.g., LLMs, databases, cloud platforms) via API keys, certain usage metadata may be collected.

Partners: Through resellers, distributors, or global channel partners.

How We Use Personal Information

We use your information to:

Provide, support, and improve our Site and Services.

Enable you to build and deploy Agentic AI applications using THub.

Communicate with you regarding updates, product features, and events.

Manage billing, account services, and customer support.

Ensure platform security and prevent fraud.

Conduct internal research, testing, and development.

Comply with legal obligations and enforce our rights.

How We Share Personal Information

We may share your personal information with:

Service Providers: Cloud infrastructure, analytics, customer support, and payment processors.

Technology Partners: LLM providers, vector DBs, and API service providers that you authorize.

Marketing & Analytics Providers: For communications, campaigns, and usage analytics.

Legal Authorities: When required by law or to enforce legal rights.

Corporate Transactions: In connection with mergers, acquisitions, or restructuring.

With Consent: Where you explicitly authorize sharing.

International Data Transfer

As Tensorhub serves global customers, your data may be transferred outside India. Where applicable, we use contractual safeguards such as Standard Contractual Clauses (SCCs), the EU–US Data Privacy Framework, or equivalent mechanisms to ensure adequate protection.

Your Rights

Depending on your jurisdiction (India, EEA, UK, US states with data privacy laws), you may have rights to:

Access your personal data.

Request correction or deletion.

Restrict or object to processing.

Port your data to another provider.

Opt-out of marketing communications.

Requests can be made by contacting us at admin@thub.tech.

GDPR (European Union & UK) Compliance

If you are located in the European Economic Area (EEA), the UK, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

Right of Access & Portability

Right to Rectification

Right to Erasure ("Right to be Forgotten")

Right to Restrict Processing

Right to Object (including to marketing)

Right to Data Portability

We process your data based on:

Consent you provide.

Performance of a contract (e.g., delivering THub Services).

Legitimate interests (e.g., service improvement, fraud prevention).

Legal obligations.

GDPR requests: privacy@thub.tech

India Digital Personal Data Protection Act (DPDP Act, 2023) Compliance

For users in India, we comply with the DPDP Act, 2023, including:

Consent-based processing of personal data.

Right to Access & Correction of data.

Right to Erasure subject to legal obligations.

Right to Grievance Redressal through our DPO.

Cross-border transfers allowed per applicable rules.

Data Protection Officer (India): privacy@thub.tech

U.S. State Privacy Rights (CCPA/CPRA and others)

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or any U.S. state with data protection laws, you may have the following rights:

Right to Know: What personal information we collect, use, share, or sell.

Right to Access: A copy of personal information collected in the last 12 months.

Right to Delete: Request deletion of your personal information, subject to exceptions.

Right to Correct: Update inaccurate personal information.

Right to Opt-Out: Of "sale" or "sharing" of personal information, including cross-context behavioral advertising.

Right to Limit Use of Sensitive Information: Restrict how sensitive personal data is used.

Freedom from Discrimination: Exercise rights without discrimination.

How to Exercise Rights: Contact us at privacy@thub.tech.

We will verify your identity before fulfilling requests. Authorized agents may also submit requests on your behalf.

Data Security

We implement reasonable technical and organizational safeguards including encryption, access controls, and monitoring. However, no system is fully secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

Provide services to you.

Fulfill legal or compliance obligations.

Resolve disputes and enforce agreements.

Your Choices

Account Settings: Update your information via your THub account.

Cookies: Manage via browser settings.

Marketing Communications: Opt-out via unsubscribe links or by emailing us.

Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated "Last Updated" date. Continued use of our Services after changes indicates acceptance.

Contact Us

If you have questions about our privacy practices, please contact us:

Tensorhub Technologies Private Limited

Chennai, Tamil Nadu, India

📧 Email: admin@thub.tech

🌐 Website: https://thub.tech